The Dutch Healthcare Authority (NZa) sets dental treatment rates nationally. At Tandzorg Kralingen, you always pay a fixed rate for treatment. Please note that not all treatments are covered by basic insurance. Often, you will need supplementary insurance to be eligible for reimbursement. Treatments for children up to the age of eighteen are often covered by basic insurance.
We therefore advise you to check the terms and conditions of your health insurance policy before receiving treatment, to avoid any unexpected costs afterwards. If you have any further questions about our rates or would like a cost estimate, please contact us.
Rates and cost estimates
Treatments are carried out in consultation with you. If the expected costs exceed £250, we will provide you with a cost estimate to give you an idea of the costs involved. You can find the rates for 2025 on the KNMT website.
Dentist insurance
If you only have basic insurance, it is advisable to take out additional insurance to cover dental care. Many insurers offer dental care insurance. For more information about insurance and the differences in coverage, please visit Allesoverhetgebit.nl.
Invoicing of the dental bill
A dentist’s bill consists of the various services performed during a patient’s treatment. Each service is listed on the bill with a code, and each code is linked to a rate. While the rates are set nationally by the Dutch Healthcare Authority (NZa), the costs of materials and/or techniques may vary from one dental practice to another.
You will receive your invoice from Infomedics
At our practice, we are committed to giving you our undivided attention and providing you with excellent care. To this end, we work with Infomedics to handle our invoicing. This means that you will receive an invoice for your treatment from Infomedics.
Reimbursement from your health insurer
If your insurer reimburses you for part of the bill, this will be clearly stated on the invoice. You pay the remaining amount to Infomedics. If you have a question about the amount reimbursed on your bill, Please contact your health insurer. If there is no reimbursement on the bill: Pay the full amount to Infomedics, then check whether you can submit the bill to your insurer.
Arrange it online!
You can quickly and easily arrange many matters relating to the payment of your bill on the Infomedics website (www.infomedics.nl), such as:
- Check the status of your payment
Ga naar www.infomedics.nl. U treft de rekeningchecker direct bovenaan de webpagina aan. Vul het betalingskenmerk (cijferreeks) in die op rekening staat en controleer of uw rekening is betaald. Als dit niet het geval is kunt u direct betalen via iDEAL.
- Arrange a payment plan
Infomedics has a payment term of 30 days. If you are unable to pay by this date, you can request a payment deferral free of charge. Alternatively, you can arrange a payment plan for a fee. More information about the Infomedics Payment Plan is available online.
- View the frequently asked questions
If you have a question, the answer is usually provided under ‘Frequently Asked Questions’. Otherwise, you can always contact the Infomedics Service Desk.
Do you still have any questions? If so, please call the Infomedics Service Desk on 036 203 1900, Monday to Friday, 9 a.m.–5 p.m.
What happens to your data?
To process invoices quickly and correctly, we share your data with Infomedics. Infomedics takes every possible measure to ensure the security of your data and complies with all applicable privacy protection laws and regulations. You can find information. about how Infomedics handles the protection of privacy-sensitive information at www.infomedics.nl.
Got a question about your bill?
At our practice, we prefer to focus on you rather than administration tasks. This is why we invoice your health insurer directly for many treatments. If this is not possible, we will invoice Infomedics, who will send the bill to your home address.
If you have any questions about your invoice, please refer to the ‘Frequently Asked Questions’ section on the Infomedics website. If you cannot find the answer to your question there, you can also contact Infomedics using the details below.
Contact details Infomedics
Website: https://www.infomedics.nl/
Contactgegevens
Available on working days from 9 a.m. to 5 p.m.
Telephone for general enquiries: 036 – 20 31 900
General payment terms and conditions Infomedics
Infomedics sends and collects payments for the healthcare you have received from us. Infomedics complies with all applicable laws and regulations, including privacy laws. This includes laws that apply to us as a healthcare provider, as well as laws that apply to Infomedics.
- If possible, Infomedics may submit your bill to your health insurer. Any reimbursement will be shown on the bill.
- Infomedics expects you to pay the invoice by the date stated on it.
- If you do not pay the invoice by the due date, you will be in default without any further notice being required. As a courtesy, you will receive a reminder asking you to pay the invoice within 15 days of receiving it, in case you have forgotten. If payment is not received by this date, Infomedics will charge interest and collection costs.
- Infomedics may first deduct your payment from the collection costs, followed by the interest charged and finally the original amount of your bill.
- Please note that if you submit a complaint or register with another healthcare provider, you will still need to pay your bill. This means that your payment obligation cannot be suspended.
