Practical information

This page provides a handy overview of all the practical information about our dental practice, including how to notify us of changes to your details, details of our emergency service and our complaints procedure. Simply use the menu below to navigate to the information you need, or contact us.

Quickly to

• About our practice
• Reporting changes to my details
• Emergency service in Rotterdam
• Complaints procedure

About our practice in Rotterdam

Tandzorg Kralingen is a modern dental practice located in Rotterdam. From our location in the Kralingen district, we provide high-quality dental care to all residents of Rotterdam and the surrounding area, using advanced methods and techniques. Our treatment methods are based on guidelines from professional associations such as the KNMT and KRT, as well as leading scientific associations in oral care. You can find more information about our practice below:

• About our practice
• About our team
• Rates and reimbursement
• Treatments
• Directions
• Opening hours and contact details

Report changes to my information.

It is important that you notify us of any changes to your details in good time. For example, you should inform us if your family composition or telephone number changes, if you move house, or if you take out a different health insurance policy.

You can submit your new details online using the change form, and we will update our records immediately. This is convenient for you and helps us to stay up to date.

Submit changes

Rotterdam Emergency Services

Are you wondering whether your case is urgent, or if treatment can wait until the next working day? Our emergency service can discuss this with you. Our emergency page contains examples and tips for dealing with acute pain and other unpleasant situations involving your teeth or mouth.
If you are experiencing acute pain or another emergency, please call the following number during opening hours: 010 414 2248. Outside of these hours, please call the emergency service number in Rotterdam: 0900 1515. Please have a pen and paper ready to take notes.

Complaints procedure

Although many of our patients are satisfied with their dentist and the treatment they receive, you may sometimes feel that your dentist has provided incorrect or careless information or treatment. At Tandzorg Kralingen, we value our patients’ opinions highly, as your feedback is essential for us to improve our treatments and methods. We would therefore be very grateful if you could share your experiences with us, whether positive or negative. If you have had a negative experience, you can talk to your dentist or ask for advice from the TIP.

Talk to your dentist

In many cases, a conversation with your dentist will resolve any uncertainties. During a personal consultation, you will have the opportunity to explain why you feel you were given incorrect or inaccurate information, or why you feel you received inadequate treatment. Your dentist can also explain why they carried out the treatment in a certain way. It is also important for the dentist to know that you have a complaint, as this allows us to work together to find a solution.

Seeking advice from the TIP

If you cannot reach an agreement with your dentist, you can obtain advice and information over the phone from the Dental Information Point (TIP; tel. 0900 202 5012; €0.15 per minute). The TIP was set up by the Royal Dutch Dental Association (KNMT), and its staff will be happy to help.